Terms & Conditions
Please note that we may amend these Conditions from time to time. Every time you wish to place an order, please check the Conditions to ensure you understand the Conditions as they apply at that time.
1.1. This Website is owned and operated by 111CRYO Limited. Registered office is 190 Billet Road, London E17 5DX. Trading address is 111 Harley Street, London W1G 6AW. Contact details are at Conditions 6.10 to 6.12 below.
All business-to-consumer and e-commerce activities of 111CRYO Limited is conducted by 111CRYO Limited. Any contract You enter into through the Website will be with 111CRYO Limited.
These Conditions apply to any access to, and use of, this Website. These Conditions will apply to any contract for the sale of Products to You. Please read the Conditions before placing an order to ensure that You understand them. You will be asked to agree to these Conditions before placing an order. If you do not agree to these Conditions You will not be able to place an order for Products on this Website.
These Conditions and any contract following an order for Products are in the English language only.
1.2. If You have any questions relating to these Conditions, please contact our Customer Services Team.
“Conditions” means these terms and conditions;
“Content” means all content available on the Website. This includes text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation of any of these;
“Dispatch Note” means the document enclosed with Your order that lists all of the Products that We have sent to You;
“Eire” means the Republic of Ireland;
“Force Majeure” means any act of god, war, riot, civil disturbance, labour disturbance, terrorism, fire, storm or flood; act, restriction, regulation, by-law, prohibition or measure of any kind on the part of any governmental, parliamentary or local authority; import or export regulation or embargo; strike, industrial dispute, or lockout; explosion, power outage, breakdown or unavailability of plant, property, and/or machinery; or any other cause beyond Our reasonable control;
“Goods” means any Products which are the subject of a purchase contract under these Conditions;
“111CRYO” means 111CRYO Limited.
“Mainland UK” means England, Scotland and Wales mainland and does not include United Kingdom Offshore;
“Order Acceptance Policy” means the terms governing the acknowledgement and acceptance of Your order;
“Personal Information” means the details provided by You;
“Purchaser” means an individual who enters into a contract to purchase goods or services from Us;
“Product” means a product displayed for sale on the Website;
“Product Description” means that part of the Website where certain information in respect of the individual Product is provided;
“Recipient(s)” means the person or persons to whom the Purchaser stipulates the goods should be shipped;
“Returns Note” means the document that You should complete and return with any Products that You return to Us;
“Trade Marks” means the trade marks, logos, and service marks displayed on the Website;
“United Kingdom” means England, Northern Ireland, Scotland and Wales mainland and does not include United Kingdom Offshore;
“United Kingdom Offshore” means areas including the Channel Islands, the Isle of Man, the Scottish Islands and the Isle of Wight;
“We/Us/Our/Ourselves” means 111CRYO Limited.
“Website” means www.111cryo.com.
“You/Your/Yours/Yourself” means You, a user of the Website.
Use Of Website
3.1.1. You are provided with access to the Website in accordance with these Conditions and any orders placed by You shall be placed strictly in accordance with these Conditions.
3.2.1. You warrant that the Personal Information that You provide when You register as a customer is true, accurate, current and complete in all respects and in particular You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.
3.2.2. You agree to notify us immediately of any changes to Your Personal Information by contacting Our Customer Services Team.
3.2.3. We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence on Our part of negligence or failing to comply with data protection legislation, We cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data You provide.
3.3. Our rights
3.3.1. We reserve the right to:
(a) Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and confirm that We shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or
(b) Change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change. It is Your responsibility to check regularly to determine whether the Conditions have been changed. If You do not agree to any change to the Conditions then You must immediately stop using the Website.
4.1 Order Acceptance
4.1.1 All orders are subject to acceptance in accordance with Our Order Acceptance Policy.
If You have provided Us with a valid email address, then after You have ordered We will send You an order acknowledgement email detailing the Products You have ordered. This does not mean that Your order has been accepted. Our acceptance of Your order will take place upon dispatch of the Product(s) ordered. On dispatch of Your order we will send You a dispatch confirmation email, at which point the contract between Us and You will be formed.
We may be unable to supply You with a Product and not accept an order because:
• The Product You ordered is unavailable;
• We are unable to obtain authorisation for payment or there is a problem receiving Your payment;
• We have identified a pricing or Product description error;
• You fail to meet the eligibility to order criteria as set out in the Conditions.
If there are any problems with Your order, You will be contacted by Our Customer Services Team as soon as possible.
We reserve the right to reject any offer to purchase by You at any time.
If you have already paid for the Products we will refund you the full amount including any delivery costs charged as soon as possible.
4.1.2 All Products shown on the Website are subject to availability.
4.2 Order cancellation, amendment and returns
4.2.1 If You order from Us You have the right to cancel Your order at any point up to the end of fourteen calendar days after the day on which You receive the Goods. We cannot accept cancellations after this period. To cancel, you just need to let us know that you have decided to do so. You can complete the cancellation form on the Website, in which case we will email You to confirm We have received Your cancellation. Alternatively You may use a copy of the cancellation form which is in the Schedule to these Conditions.
You can also e-mail Us at firstname.lastname@example.org or contact our Customer Services on +44 (0)844 692 111 2 or post to
111 Harley Street
If you are e-mailing Us or writing to Us please include details of Your order to help Us to identify it. If You send Us Your cancellation notice by e-mail or by post, then Your cancellation is effective from the date You send Us the e-mail or post the letter to Us.
Please note that orders are normally processed swiftly, so it is in both our interests if You can get in touch with Us promptly, otherwise We may have already packaged Your order and made arrangements for it to be sent to You. In these circumstances, We may not be able to prevent the delivery of Your order.
Please see our Returns Policy for further details on cancellation and returns.
4.2.2 If You cancel Your contract We will:
(a) where the Goods have not yet been dispatched, seek to prevent dispatch if possible (in which event Your purchasing card will not be charged); or
(b) refund You the price You paid for the Goods. Please note We are permitted by law to reduce Your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns Page. If We refund You the price paid before We are able to inspect the Goods and later discover You have handled them in an unacceptable way, You must pay Us an appropriate amount;
(c) refund any delivery costs You have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method We offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 2-5 days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(d) make any refunds due to You as soon as possible and in any event within the deadlines indicated below:
(i) if You have received the Goods and we have not offered to collect them from You: 14 days after the day on which We receive the Goods back from You or, if earlier, the day on which You provide Us with evidence that You have sent the Goods back to Us. For information about how to return Goods to Us, see clause 4.2.5;
(ii) if You have not received the Goods or You have received them and We have offered to collect them from You: 14 days after You inform Us of Your decision to cancel the contract.
4.2.3 If You have returned the Goods to us under this clause 4 because they are faulty or mis-described, we will either refund the price of the Goods in full together with any applicable delivery charges or alternatively provide replacement Goods, and in each case reimburse You any reasonable costs You incur in returning the faulty or mis-described item to Us.
4.2.4 We will refund You on the credit card or debit card used by You to pay.
4.2.5 If Goods have been delivered to You before You decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, return it to us in-store or have a prearranged collection by our authorised carrier. Please see our Returns Page for our returns address and how to arrange a return. If our customer services have offered to collect the Goods from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the Goods are faulty or not as described (see clause 4.3.3), You will be responsible for the cost of returning the Goods to Us. If the Goods cannot be returned by post, We estimate that if You use the carrier which delivered the Goods to You, these costs should not exceed the sums We charged You for delivery. If We have offered to collect the Goods from You, We will charge You the direct cost to Us of collection.
4.2.6 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example [furniture or a laptop], the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
• up to 30 days: if your item is faulty, then you can get a refund.
• up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.
4.2.7 If you live in the EU, you have the right to cancel your order, within 14 days of receiving the goods, under Consumer Contract Regulations 2013 (CCRs), which govern all internet and mail-order shopping.
4.3 Prices and Payment
4.3.1 The prices of the Products will be as quoted on the Website at the time You submit Your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
4.3.2 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges Page.
4.3.3 Our Website contains a number of Products. It is always possible that, despite our reasonable efforts, some of the Products on the Website may be incorrectly priced. If we discover an error in the price of the Products You have ordered we will contact You to inform You of this error and we will give You the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process Your order until we have Your instructions. If We are unable to contact You using the contact details You provided during the order process, we will treat the order as cancelled and notify You in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, we do not have to provide the Products to You at the incorrect (lower) price.
4.3.4 With regard to any contract for the purchase of Products from the Website, all prices and delivery charges are inclusive of VAT (where applicable) at the current rates, and are correct at the time of entering Your order onto Our system. The total cost of Your order is the price of the Products ordered plus delivery charges, as set out in the Delivery section of the Website.
4.3.5 You confirm that the credit or debit card used for the purchase of the Goods is Yours. All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorise payment to Us, We will not be liable for any delay or non-delivery.
4.3.6 Please be aware that We do not have the facility to deduct VAT when charging for goods. Customers who are resident in the Channel Islands and qualify for a VAT refund should contact Our Customer Services Team after delivery. We will then credit the amount of VAT charged in the total amount of the goods.
4.4 Refusal of transaction
4.4.1 With regard to any contract for the purchase of Products from the Website, We reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at Our sole discretion. We will notify You if We do not accept Your order. We will not be liable to You or any third party by reason of:
• Our withdrawing any Product from the Website, whether or not that Product has been ordered;
• Removing or editing any materials or content on the Website;
• Refusing to process a transaction after processing has begun.
4.5 Eligibility to order
4.5.1 To be eligible to purchase Products on this Website and lawfully enter into and form a contract with Us under English law, You must:
(a) When creating an order, provide Your real name, phone number, email address, payment details and other requested information;
(b) Stipulate a delivery address in the United Kingdom or United Kingdom Offshore or the Republic of Ireland. Please note that PO Box numbers, BFPO addresses, mail forwarding addresses and temporary-residence addresses are not acceptable;
(c) Possess a valid credit or debit card issued by a bank acceptable to Us;
4.5.2 By making an offer to buy a Product, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including, but not limited to, Your debit or credit card number or credit reports, to authenticate Your identity, to validate Your debit or credit card, to obtain an initial debit or credit card authorisation and to authorise individual purchase transactions.
4.5.3 Certain Products can only be purchased if You satisfy the legal age requirement for the Products. This requirement will be stipulated with the Product details on the Website. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, you should not attempt to order these Products through the Website.
4.6.1 Delivery options vary by product and service. See our Delivery Options page for details.
We do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. You agree that access to the Website is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.
Images of the Products (and any associated packaging) on the Website are illustrative only. Whilst We have made every effort to display the Products featured on the Website as accurately as possible, the colours We use, and the display and colour capabilities of Your particular computer monitor, will greatly affect the colours You actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that Your monitor’s display of any colour, texture, or detail of actual merchandise will be accurate.
We endeavour to present the most recent, most accurate, and most reliable information on the Website at all times. However, We make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to the Website or to update Product information at any time without prior notice and without any liability on Our part.
Certain (hypertext) links in the Website may lead to other websites that are not under Our control. When You activate any of these, You will leave the Website and We have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under Our control. The provision of a link is for Your information and convenience only and does not imply an endorsement of any kind by Us.
While We take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in it, We cannot accept any liability to any person for any loss or damage of any kind, which may arise from the use of the Website or any of the materials or information contained in it, and You use the Website at Your own risk.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order. We cannot confirm the price of a Product until Your order is accepted in accordance with Our Order Acceptance Policy.
The disclaimers and limitations of liability in this Condition 5 do not affect Your statutory rights as a consumer, nor do they affect Your contract cancellation rights as set out in these Conditions.
IMPORTANT – LIMITATIONS OF LIABILITY – PLEASE READ
SUBJECT TO CONDITIONS 5.9.2 TO 5.9.4, IF WE FAIL TO COMPLY WITH THESE CONDITIONS, WE ARE RESPONSIBLE TO YOU FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THESE CONDITIONS OR OUR NEGLIGENCE. LOSS OR DAMAGE IS CONSIDERED FORESEEABLE WHERE IT IS AN OBVIOUS CONSEQUENCE OF THE BREACH OR WAS CONTEMPLATED BY US AND YOU AT THE TIME THAT THE RELEVANT CONTRACT WAS MADE.
THE PRODUCTS ARE SOLD ONLY FOR DOMESTIC AND PRIVATE USE. WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF OR INTERRUPTION TO BUSINESS, OR LOSS OF REVENUES, PROFITS, GOODWILL OR BUSINESS OPPORTUNITY.
NOTHING IN THE CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR:
(a) DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE;
(b) FRAUD OR FRAUDULENT MISREPRESENTATION;
(c) BREACH OF TERMS IMPLIED BY THE SALE OF GOODS ACT 1979 (AS TO TITLE, DESCRIPTION, QUALITY, FITNESS FOR PURPOSE AND CORRESPONDENCE WITH SAMPLES); AND
(d) DEFECTIVE PRODUCTS UNDER THE CONSUMER PROTECTION ACT 1987.
SAVE IN RELATION TO CLAUSE 5.9.3, OUR LIABILITY UNDER ANY CONTRACT FOR PRODUCTS PURCHASED FROM US SHALL BE LIMITED TO THE VALUE OF YOUR ORDER.
Please be aware that in respect of all specialty beauty Products and all other Products generally and which appear on the Website:
all material and information (“Information”) provided by Us on the Website is intended for educational or informational purposes only and will not have been evaluated by the National Institute for Health and Clinical Excellence (N.I.C.E.);
any reported results contained in the Information may not necessarily occur in all individuals;
neither the Products nor the Information are intended to diagnose, treat, cure or prevent any condition or disease.
Use of the Website is not meant to serve as a substitute for professional medical advice and does not replace any medical professional or medical resource. We do not give or intend to give any answers to medical-related questions and the Website does not replace any medical professional or medical resource. We do not represent Ourselves as medically qualified in any way nor is this implied. No prescription medications or medical treatments are intentionally provided on the Website.
Please consult with Your own doctor regarding the use of any Products ordered from the Website before using or relying on any Information. Your own doctor should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.
We do not guarantee that any Product sold online will be available in any of our retail stockists or that the price quoted online will match that at any of our stores.
We shall not be under any liability to You in the event of Our failure, delay or default in carrying out all or any of Our obligations under a contract with You due in whole or in part to an event of Force Majeure. If an event of Force Majeure occurs We will notify You as soon as reasonably possible. If the event of Force majeure affects Our delivery of Products to You, We will arrange a new delivery date with You when the event of Force Majeure has ended.
6.1. Resale of Product
You may not sell or resell any of the Products or services, or any samples thereof, that You receive from Us.
6.2. Unauthorised use of Domain Name
From time to time, certain cyber squatters or other unauthorised persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of 111CRYO Limited’s reputation and goodwill. The 111CRYO Limited Website address on the Internet is 111cryo.com. Any other domain name that appears to represent itself as being the 111CRYO Limited Website may not be related to Us and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents of or anything related to these other unlawful purportedly ‘111CRYO” websites.
6.3. Intellectual Property
6.3.1. The content of the Website is the property of 111CRYO Limited and is protected by UK and international copyright laws.
6.3.2. The Trade Marks used on the Website are the registered and unregistered marks of 111CRYO Limited and are protected by UK and international trade mark laws. All other Trade Marks not owned by Us, that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us.
6.3.3. You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited.
6.3.4. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, or create derivative works of such material and content for commercial purposes.
6.4. Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
6.6. Third Party Rights
Any contract pursuant to these Conditions shall be between You and Us. No other person shall have the right to enforce any provision of any such contract under the Contracts (Rights Of Third Parties) Act 1999 or otherwise.
If We waive any default by You (which We would only do in writing), this will not mean that We automatically waive of any preceding or succeeding default by You. If we fail to insist that You perform your obligations, or We delay in doing so, this does not mean We have waived our rights against You.
The Conditions are governed by English law. Any contract for the purchase of Products through the Website and any dispute or claim arising out of the contract will also be governed by English law. We and You agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Northern Ireland You may bring proceedings in Northern Ireland. If you are a resident of Scotland you may bring proceedings in Scotland.
6.9. Registered Office
The registered office address of 111CRYO Limited is:
190 Billet Road
6.10. Contact Us
Any queries or comments should be directed to:
111 Harley Street
Tel: +44 (0)
Questions regarding these Conditions or any related policies should be directed to the Head Office of 111CRYO Limited as follows:
The Compliance Officer
111 Harley Street
6.12. The Retail Ombudsman
If we are unable to resolve a complaint that you make to us within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation, which specialises in providing Alternative Dispute Resolution services for consumers and retailers.:
Tel: 0203 137 8268